Refund policy

 

For eligible orders, customers may request a return, refund, cancellation, or withdrawal in line with applicable consumer protection laws.

If you are based in the EU, you may have the right to withdraw from an eligible online purchase within the applicable cooling-off period. To request a withdrawal, cancellation, return, or refund, please use the return/refund option available through your customer account or contact us with your full name, order number, email address used for the order, and the item you wish to return or cancel.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can review the issue and make it right.

Certain items may be excluded from return or withdrawal where permitted by law. Once your request is received, we will review it and confirm the next steps by email.