Shipping policy

 

All standard orders are shipped from our warehouse in Germany (address below). Shipping charges for your order will be calculated and displayed in your cart before you checkout. Once your order has been dispatched, you will receive a separate shipping confirmation email with your tracking number. Please note that pre-ordered items will be shipped separately to standard orders.

Warehouse: 
Ortsteil Wolfen
Röntgenstraße 3
D-06766 Bitterfeld-Wolfen
Germany

International Shipping

We offer international shipping. At this time, we do not ship to the following locations: 

Afghanistan, Åland Islands, Andorra, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, El Salvador, Estonia, Eswatini, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guyana, Haiti, Honduras, Jersey, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Libya, Liechtenstein, Malawi, Martinique, Mayotte, Montenegro, Montserrat, Morocco, Mozambique, Nauru, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, Palestinian Territories, Panama, Papua New Guinea, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Sint Maarten, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Ukraine, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

If you haven’t received your shipping confirmation email within 30 days of receiving your order confirmation, please contact us on info@orwo.shop with your name and order number, and we will look into it for you. Please note that timeframes may differ for pre-ordered items.

Shipping to P.O. boxes

We do not support shipments to the Channel Islands, PO Boxes, or British Forces Post Office locations.

Refunds, returns, and exchanges

We do not accept refunds or returns for any of the items listed on this website.

Please inspect your order upon reception and contact us on info@orwo.shop immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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